Odevo and PMP are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments.

Odevo operates on a global scale, bringing innovative technology and transformative solutions to modernize and streamline property management processes. PMP offers unmatched expertise and personalized service in managing homeowner and condo associations in the U.S. California, Texas, Utah, Arizona & Colorado markets. PMP manages a diverse portfolio of communities, delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources, local expertise, and a people-first approach, we are committed to creating thriving communities and fostering long-term success for our clients and residents alike.

About the role

The Director of Client Success is responsible for driving revenue growth within their respective market(s) by focusing on two core objectives: 1. driving new client revenue (business development), and 2. retaining existing association client revenue. This role serves as a strategic bridge between new client revenue growth, existing client relationships and retention, and ensuring operational deliverables are met to drive client success. Additionally, this role will include collaboration on company branding, marketing, and reputational development in their respective market(s) through local community outreach and industry engagement.

The Director of Client Success will be a member of PMP’s Business Development Team, which is led by PMP’s President and CEO, Brad Watson, and will be responsible for working closely with their respective division leader(s) to develop annual revenue growth plans and drive revenue growth to meet annual growth plans. This roles primary responsibility will be to drive new client business development and organic revenue growth through referrals, relationship development, and proactive market engagement. Additionally, this role will be responsible for working closely with division Community Managers, Board Members, and internal operational teams to strengthen client satisfaction and improve retention, thereby reducing client churn.

The ideal candidate is highly relationship-driven, an exceptional communicator, operationally sophisticated with hands-on industry experience, and skilled in both business development and client retention strategy.

This role is ideal for a leader who understands that growth is not just about selling new business—it starts with operational excellence, delivering on our promises, and strengthening relationships with existing clients. The Director of Client Success will play a critical role in building long-term relationships, improving operational excellence, and driving sustainable market growth in one of the fastest-growing regions in the country.

Organic Growth & New Business Development

• Generate new business opportunities through referrals, relationship building, networking, and market presence

• Partner with division leaders and team members to source new client prospects and convert prospects into new management contracts

• Cultivate and develop relationships with developers, real estate professionals, attorneys, and other industry stakeholders

• Actively participate in proposal development and new client presentations

• Identify value-added opportunities for new client services, including but not limited maintenance, construction, insurance, and ancillary services to drive revenue growth

• Help create and execute local market growth strategies aligned with company goals

• Collaborate on local marketing and branding efforts

• Drive local area reputation and industry engagement

Client Retention & Success

• Develop and execute proactive client retention strategies

• Build strong relationships with Board Members and key decision-makers

• Monitor client health, satisfaction, and renewal risk through structured account reviews

• Identify early warning signs of churn and lead rescue plans for at-risk accounts

• Partner with Community Managers and division leaders to ensure proper escalation channels and operational recovery plans

• Oversee new client onboarding and management transition processes to ensure a seamless process and early operational success

• Support implementation of client satisfaction surveys, executive outreach, and board engagement programs

Leadership & Operational Alignment

• Work cross-functionally with division Community Managers, accounting, customer service, and leadership to improve overall client outcomes

• Promote a culture of transparency, accountability, and proactive client engagement

• Track retention, referral conversion, and organic growth KPIs with division leader(s)

• Provide reporting and strategic recommendations to leadership on client health and growth opportunities

Who you are

• Energetic and strategic leader who thrives in a fast-paced, growing environment and brings a passion for driving operational excellence, team performance, and client satisfaction.

• Personable and customer-focused executive who builds strong relationships, leads with professionalism, and is committed to delivering extraordinary service to clients and stakeholders.

• Detail-oriented and adaptable professional who embraces change, champions innovation, and confidently leads teams through growth, process improvement, and evolving business needs.

Experience

• 5+ years of experience in community management, HOA management, client success, business development, or related leadership roles

• Strong understanding of community association operations and board governance

• Proven success in client retention, relationship management, and/or new business development

• Excellent communication, executive presence, and presentation skills

• Strong problem-solving ability with a proactive and strategic mindset

• Experience working with CAMs, Board Members, and association leadership preferred

• Familiarity with platforms such as Vantaca, CINC Systems, or FrontSteps is a plus

Key Performance Indicators (KPIs)

• Client retention and renewal rates

• Net organic revenue growth

• New account acquisition from referrals and direct opportunities

• Client satisfaction / cNPS performance

• Rescue plan success rate for at-risk accounts

• Expansion revenue from ancillary services

• Board engagement and executive outreach completion rates

Get in touch! We look forward to receiving your application! If you have any questions, please feel free to contact Nicole Tacktikos, Talent Partner at Odevo.

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